Health Sciences: Support Services Focus Area

Other Oregon CTE sets

Describe, differentiate and safely perform the responsibilities of healthcare support services roles.HLSS01

  • 1

    Perform administrative tasks following established internal and external guidelines.HLSS01.01.01

  • 2

    Develop and implement departmental mission statement, goals, objectives, and strategic plan.HLSS01.01.02

  • 3

    Develop and implement departmental policies, procedures, and processes. Modify as required.HLSS01.01.03

  • 4

    Coordinate departmental activities with other departments, outside agencies and contractors, including event planning and logistics.HLSS01.01.04

  • 5

    Implement new and existing services specific to the working environment and responsibilities.HLSS01.01.05

  • 6

    Implement an employee recognition program.HLSS01.01.06

  • 7

    Apply strategies to measure safety and improve quality of support services provided.HLSS01.02.01

  • 8

    Monitor patient/client and organizational expectations through satisfaction survey and measurement tools to assure adequacy of products, services and performance improvement as necessary.HLSS01.02.02

  • 9

    Provide support of standardization, consolidation, and/or re-engineering processes.HLSS01.02.03

  • 10

    Evaluate cost effectiveness of alternative methodologies.HLSS01.02.04

  • 11

    Perform quality management activities.HLSS01.02.05

  • 12

    Perform support service tasks following established guidelines.HLSS01.03.01

  • 13

    Adhere to a code of ethics to ensure corporate compliance.HLSS01.03.02

  • 14

    Ensure compliance with legal, regulatory, and accreditation standards or codes.HLSS01.03.03

  • 15

    Coordinate with environmental health agency to administer the hazardous materials management program.HLSS01.03.04

  • 16

    Coordinate with physicians, departmental directors/managers, and outside agencies in the development of Emergency Preparedness Plans.HLSS01.03.05

  • 17

    Inspect buildings, facilities, and grounds to ensure compliance with standards, regulations, and codes.HLSS01.03.06

  • 18

    Evaluate work of staff to ensure compliance with applicable safety and building regulations.HLSS01.03.07

Demonstrate work practices that maintain a clean and healthy healthcare facility to reduce or eliminate pathogenic organisms.HLSS02

  • 1

    Demonstrate various decontamination techniques and procedures.HLSS02.01.01

  • 2

    Demonstrate knowledge of standard precaution guidelines.HLSS02.01.02

  • 3

    Select procedures and precautions to be followed when using chemicals.HLSS02.01.03

  • 4

    Demonstrate techniques for mechanical and manual cleaning procedures.HLSS02.01.04

  • 5

    Evaluate potential causes and methods of transmitting infection.HLSS02.01.05

  • 6

    Integrate infection control standards with relevant activities and procedures.HLSS02.01.06

  • 7

    Employ best safety practices for handling hazardous materials and managing waste.HLSS02.02.01

  • 8

    Develop, implement, and monitor hazardous waste disposal and recycling policies and procedures in accordance with regulatory requirements.HLSS02.02.02

  • 9

    Assess and monitor the operations of a waste management program, including recycling and reduction of regulated medical, solid, hazardous chemical, and radioactive and biological waste materials.HLSS02.02.03

  • 10

    Develop systems and procedures that minimize customer cost of ordering, storing, and using supplies, services, and equipment.HLSS02.02.04

  • 11

    Develop and implement a plan to safely handle, package, store, and dispose of waste in accordance with federal, state, and local regulations.HLSS02.02.05

  • 12

    Employ best safety practices for handling and storing a variety of materials common to the health services environment.HLSS02.03.01

  • 13

    Demonstrate process and environmental requirements for proper handling and storage of sterile and non-sterile items.HLSS02.03.02

  • 14

    Demonstrate appropriate inventory control and distribution systems.HLSS02.03.03

  • 15

    Describe and implement a program to purchase materials, supplies, and capital equipment within allocated resources.HLSS02.03.04

  • 16

    Evaluate the effectiveness of optimal material flow and layout.HLSS02.03.05

  • 17

    Recommend policies and procedures to monitor distribution, consumption, and pilferage of materials.HLSS02.03.06

  • 18

    Provide adequate space to meet standards of storage.HLSS02.03.07

Follow established internal and external guidelines in order to provide high-quality, effective support services in the healthcare facility.HLSS03

  • 1

    Follow established internal and external guidelines in order to provide high-quality, effective support services in the healthcare facility.HLSS03.01.01

Maximize available resources for proper care and use of healthcare equipment and materials.HLSS04

  • 1

    Utilize financial information and data to make appropriate decisions regarding purchase and maintenance of equipment and materials.HLSS04.01.01

  • 2

    Implement and evaluate purchasing processes and agreements.HLSS04.01.02

  • 3

    Evaluate audit activities, including the review of discrepancies, purchase orders, and invoices.HLSS04.01.03

  • 4

    Assess cost benefits that support best product recommendations.HLSS04.01.04

  • 5

    Explain competitive pricing, terms, and service levels.HLSS04.01.05

  • 6

    Identify opportunities for reduction in resource consumption.HLSS04.01.06

  • 7

    Identify inventory reduction targets and implement to achieve targets.HLSS04.01.07

  • 8

    Employ organizational protocols when making decisions about the use and maintenance of equipment.HLSS04.02.01

  • 9

    Review capital purchasing processes.HLSS04.02.02

  • 10

    Assess procedures and processes for the selection, acquisition, distribution, and maintenance of equipment.HLSS04.02.03

  • 11

    Implement written instructions for the equipment manufacturer's operations manual, and departmental policies and procedures.HLSS04.02.04

  • 12

    Design a preventive maintenance (PM) process for buildings, equipment, parts, supplies, and utilities as appropriate.HLSS04.02.05

  • 13

    Develop and implement equipment systems training programs for maintenance staff and user groups.HLSS04.02.06

  • 14

    Implement principles and organizational protocols when acquiring and distributing equipment and materials.HLSS04.03.01

  • 15

    Assess and implement purchasing and procurement techniques that improve the overall supply chain.HLSS04.03.02

  • 16

    Analyze timely order placement and supplier performance, and continuously review for effectiveness.HLSS04.03.03

  • 17

    Assess a supplier's performance standards program.HLSS04.03.04

  • 18

    Organize catalogs, price lists, inventory records, purchase order files, and product/supplier files, ensuring that they are updated and current.HLSS04.03.05

  • 19

    Assess and offer recommendations to departments requiring assistance in resource allocation.HLSS04.03.06

  • 20

    Assess the integration of resource functions.HLSS04.03.07

  • 21

    Evaluate distribution strategies and systems to ensure optimal materials flow.HLSS04.03.08

  • 22

    Maintain adequate quantities of supplies, equipment, instruments, and medical devices.HLSS04.03.09

Implement healthcare facility standards in order to maintain high-quality healthcare facilities.HLSS05

  • 1

    Employ strategies to establish, maintain, and improve the presentation of the facility's physical environment.HLSS05.01.01

  • 2

    Implement and participate in a comprehensive training and education program on safety, infection control, hazardous materials, and new equipment use.HLSS05.01.02

  • 3

    Analyze labor distribution for projects and operations.HLSS05.01.03

  • 4

    Review and evaluate reporting mechanisms for departmental functions.HLSS05.01.04

  • 5

    Communicate with other departments on selection of facility finishes and furnishings following appropriate safety codes.HLSS05.01.05

  • 6

    Review and participate in the development of design and construction plans.HLSS05.01.06

  • 7

    Analyze the therapeutic and functional aspects of color décor and furnishing.HLSS05.01.07

  • 8

    Maintain facility accessibility as a clutter-free environment.HLSS05.01.08

  • 9

    Evaluate repair status of facility, and report recommendations as appropriate.HLSS05.01.09

  • 10

    Organize, deliver, and present products and services in a quality manner.HLSS05.01.10

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12
Where can I read the official document?
Health Sciences Cluster

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