Professional Skill Standards

Other Arizona CTE sets

COMPLEX COMMUNICATION: Employs complex communication * skills in a manner that adds to organizational productivity. *Complex Communication refers to the need to combine traditional communication skills with technical workplace content transmitted via rapidly evolving technologies to increasingly diverse audiences. 1.0

  • 1.A

    Masters core communication skills for the workplace. • Delivers content accurately • Persuades others • Uses communication style appropriate to audience and situation • Listens actively • Resolves conflicts1.A

  • 1.B

    Communicates effectively in a diverse work environment. • Communicates with diversity in mind 1.B

  • 1.C

    Uses technologies and social media for workplace communication. • Exercises competence in using technology • Upholds the brand • Follows applicable laws and regulations • Matches technology to content 1.C

  • 1.D

    Foundational communication skill check points ✓ Writes in languages required by employer ✓ Speaks in languages required by employer ✓ Demonstrates reading comprehension ✓ Presents with confidence ✓ Practices interpersonal skills ✓ Uses workplace technologies1.D

COLLABORATION: Collaborates, in person and virtually, to complete tasks aimed at organizational goals.2.0

  • 2.A

    Commits to achieving collective goals. • Contributes personal strengths • Respects contributions of others • Contributes to an environment of collaboration • Ensures diversity in collaboration 2.A

  • 2.B

    Promotes an environment of trust. • Builds team relationships • Takes responsibility for role on a team • Manages information with sensitivity2.B

  • 2.C

    Optimizes technology to collaborate with others. • Adopts technology to promote collaboration2.C

THINKING AND INNOVATION: Integrates expertise in technical knowledge and skills with thinking and reasoning strategies to create, innovate, and devise solutions. 3.0

  • 3.A

    Defines a problem in the workplace. • Describes • Diagnoses • Uses resources to define a problem3.A

  • 3.B

    Practices inquiry and reflection (I/R) to take action in the workplace. • Maintains an attitude of openness • Explores for deeper understanding • Uses resources for inquiry and reflection (I/R) • Evaluates self3.B

  • 3.C

    Takes action supported by evidence and reasoning to explain conclusions and accomplish work. • Composes a plan • Constructs a model (visual, symbolic, or linguistic) • Makes decisions • Uses tools strategically • Argues a case3.C

  • 3.D

    Transfers knowledge and skills from one work situation to another. • Builds capacity to transfer skills 3.D

  • 3.E

    Creates/innovates to improve workplace productivity. • Builds capacity to create/innovate3.E

PROFESSIONALISM: Conducts oneself in a professional manner appropriate to organizational expectations.4.0

  • 4.A

    Adheres to organizational protocol related to behavior, appearance, and communication. • Communicates with technical language • Communicates according to organizational standards • Satisfies customers ✓ Professionalism Preliminary Checklist4.A

  • 4.B

    Manages time in accordance with organizational expectations. • Uses time productively • Balances accuracy and speed • Organizes work for the allotted timeframe • Prioritizes tasks • Collaborates and works alone to deliver on time4.B

  • 4.C

    Represents the organization in a positive manner. • Communicates mission and position • Aligns with organizational values • Manages resources to benefit the organization • Communicates core values of the profession 4.C

  • 4.D

    Performs assigned tasks with a “can do” attitude. • Performs work with a positive attitude4.D

  • 4.E

    Behaves in a way that distinguishes between personal and work-related matters. • Demonstrates respect for personal and professional boundaries 4.E

  • 4.F

    Produces work that reflects professional pride. • Produces high quality work • Acts as a team member • Performs/produces with precision • Continues to develop skills and connections • Takes initiative to improve work4.F

INITIATIVE AND SELF-DIRECTION: Exercises initiative and self-direction in the workplace.5.0

  • 5.A

    Functions independently within the organizational structure. • Performs necessary tasks • Strives to improve personal delivery of services • Improves personal performance/ behaviors continuously ✓ Initiative & Self-Direction Preliminary Checklist5.A

  • 5.B

    Adapts to changing conditions and expectations in the organization. • Adjusts to change • Cooperates respectfully5.B

  • 5.C

    Pursues career advancement opportunities within an organization or field. • Articulates requirements for job openings • Prepares for career advancement • Pursues formal learning opportunities • Builds learning relationships • Applies new resources5.C

  • 5.D

    Generates innovative ideas, methods, or devices contributing to organizational resources and goals. • Innovate to improve productivity • Recommends improvements on processes, products, services • Uses technology to increase productivity/profits 5.D

  • 5.E

    Exercises leadership in the workplace. • Engages individual strengths • Manages work plans • Plans for unanticipated challenges • Pursues workplace solutions/improvements5.E

INTERGENERATIONAL AND CROSS-CULTURAL COMPETENCE: Interacts effectively with different cultures and generations to achieve organizational mission, goals and objectives.6.0

  • 6.A

    Uses relevant intergenerational and cross-cultural communication that creates cultural synergy in the workplace. • Adapts communication style to engage diverse others • Adapts communication style to engage other generations ✓ Intergenerational & Cross-Cultural Competence Preliminary Checklist6.A

  • 6.B

    Contributes to an environment of acceptance and inclusion that enables different cultures and generations to work together. • Demonstrates respect through interactions and behaviors • Addresses challenges with intergenerational and cross-cultural sensitivity • Celebrates achievements and contributions of diverse others • Functions comfortably in the global marketplace • Relies upon the wisdom and experience of others to accomplish work • Addresses intergenerational tensions6.B

  • 6.C

    Respects generational differences related to the use of technology in the workplace. Selects from technological and non-technological methods/tools to communicate across generations6.C

ORGANIZATIONAL CULTURE: Functions effectively within an organizational culture7.0

  • 7.A

    Navigates organizational structures and systems. • Fits work performance to the organizational structure7.A

  • 7.B

    Embodies organizational values. • Works in a manner that reflects organizational values7.B

  • 7.C

    Performs work that advances organizational growth and success. • Contributes to organizational success 7.C

LEGAL AND ETHICAL PRACTICES: Observes laws, rules, and ethical practices in the workplace. 8.0

  • 8.A

    Respects the organization’s physical and intellectual property. • Takes responsibility for the workplace • Protects the organization’s intellectual property8.A

  • 8.B

    Demonstrates loyalty to the organization, its mission, and resources. • Demonstrates loyalty to the organization8.B

  • 8.C

    Maintains a safe work environment. • Addresses harmful conditions in the workplace • Follows procedure for reporting unsafe conditions • Receives risk management training 8.C

  • 8.D

    Adheres to the policies and procedures of the organization. • Acts in accord with policies and procedures • Acts in accord with legal and ethical practices • Receives training in policies and procedures8.D

  • 8.E

    Adheres to applicable local, state, federal, and international laws and regulations. • Applies required laws and regulations in the workplace • Complies with employment laws • Applies laws and regulations unique to the industry8.E

  • 8.F

    Takes responsibility for one’s actions in the workplace. • Prioritizes time • Resolves own work problems and errors • Takes responsibility for own communication8.F

  • 8.G

    Manages/uses resources for the good of the organization. • Uses organization’s resources prudently8.G

  • 8.H

    Acts with integrity (honest, reliable, and trustworthy.) • Performs with honesty and reliability in a trustworthy manner8.H

  • 8.I

    Interacts respectfully with co-workers and customers. • Handles information appropriately • Works to create an equitable workplace8.I

FINANCIAL PRACTICES: Applies knowledge of finances for the profitability and viability of the organization.9.0

  • 9.A

    Exercises prudence in personal finance as it relates to employment. • Manages personal finances responsibly 9.A

  • 9.B

    Articulates financial goals and strategies of the organization. • Communicates organizational financial goals9.B

  • 9.C

    Contributes to organizational profitability through knowledge of finances. • Acts prudently with organizational resources • Maintains current knowledge of salary and benefits • Relates work performance to company profitability9.C

Frequently asked questions

What grade levels do these standards cover?
Grade 9, Grade 10, Grade 11, and Grade 12
Where can I read the official document?
Arizona Department of Education

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