Common Planner
K–12 Standards

Business Communications: Grades 10, 11, 12

Other Arkansas CTE sets

Communications

  • 1.1

    Define terminology

    1. 1.

      Prepare a list of terms with definitions1.1.1

    2. 2.

      Discuss the importance and purposes of communication1.1.2

  • 1.2

    Explain the difference between business English and conversational English

    1. 1.

      List examples of conversations demonstrating business English1.2.1

    2. 2.

      List examples of conversations demonstrating conversational English1.2.2

  • 1.3

    Explain the differences between verbal and nonverbal communication

    1. 1.

      Evaluate situations for verbal and nonverbal cues1.3.1

  • 1.4

    Identify the basic factors of the communication process: sender, receiver, message, feedback, channel

    1. 1.

      Diagram the communication process1.4.1

  • 1.5

    List barriers to communication

    1. 1.

      Analyze/Discuss internal and external situations with communication barriers1.5.1

  • 1.6

    Identify the five C's of communication: clear, concise, complete, correct, courteous

    1. 1.

      Apply the five C's to a form of communication (i.e., written, oral, etc.)1.6.1

  • 1.7

    Discuss effective listening

    1. 1.

      List ways to improve listening skills1.7.1

Writing

  • 2.1

    Define terminology

    1. 1.

      Prepare a list of terms with definitions2.1.1

  • 2.2

    Identify mechanics (periods, semi-colons, etc.) and parts of speech (plurals, adjectives, sentence fragments, etc.)

    1. 1.

      Apply the rules of mechanics and the rules of speech2.2.1

  • 2.3

    Identify the stages of the writing process: prewriting/planning, drafting/writing, revising/editing, proofreading, publishing

    1. 1.

      Compose written communications, applying the stages of the writing process2.3.1

  • 2.4

    Evaluate written correspondence for tone

    1. 1.

      Compose written communications, applying tone2.4.1

  • 2.5

    Evaluate written correspondence for "you" attitude

    1. 1.

      Compose written communications, applying the "you" attitude2.5.1

  • 2.6

    Identify commonly used proofreader's marks

    1. 1.

      Proofread written communications with errors, using proofreader's marks2.6.1

  • 2.7

    Identify various types of common written communications used in business

    1. 1.

      Format, compose, and produce various types of written communications used in business -- reports, resumes, memos, letters, e-mail, etc.2.7.1

Technology

  • 3.1

    Define communications technology

    1. 1.

      List/Discuss examples of communications technology (i.e., voice mail, e-mail, fax, Internet)3.1.1

  • 3.2

    Describe the various types of communications technology used in business

    1. 1.

      Analyze the best type of technology to be used in a communications scenario3.2.1

  • 3.3

    Demonstrate the ability to execute a successful search for data accurately

    1. 1.

      Conduct research using the five basic steps: planning the search, locating sources of information, organizing the information, evaluating the sources, and using the information to prepare a short report on a business topic3.3.1

Speaking

  • 4.1

    Define terminology

    1. 1.

      Prepare a list of terms with definitions4.1.1

  • 4.2

    Identify the importance of oral communication in business

    1. 1.

      Give examples of situations in which oral communication is appropriate in a business setting4.2.1

  • 4.3

    Compose a short speech on a business-related topic

    1. 1.

      Present a short speech on a business-related topic4.3.1

    2. 2.

      Give a presentation using visual aids (i.e., flow charts, slide show, posters)4.3.2

  • 4.4

    Identify the importance of good oral communication in a job interview

    1. 1.

      Participate in a job interview4.4.1

  • 4.5

    Identify proper telephone communication

    1. 1.

      Demonstrate an appropriate telephone conversation in a business setting4.5.1

  • 4.6

    Identify appropriate communication in a given setting

    1. 1.

      Demonstrate effective communication in various situations (i.e., face-to-face, small group, large group)4.6.1

Career

  • 5.1

    Discuss the job process

    1. 1.

      Describe the appropriate aspects of a job search5.1.1

  • 5.2

    Demonstrate and apply the job process

    1. 1.

      Compose a job-specific cover letter5.2.1

    2. 2.

      Create a personal résumé5.2.2

    3. 3.

      Complete a sample job5.2.3

    4. 4.

      Conduct a mock job interview5.2.4

    5. 5.

      Compose a follow-up/thank you letter5.2.5

Frequently asked questions

What grade levels do these standards cover?
Grade 10, Grade 11, and Grade 12
When were these standards adopted?
2003
Where can I read the official document?
Business Communications

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