Common Planner
K–12 Standards

Consumer Services: Grades 11, 12

Other Arkansas CTE sets

Consumer Services Industry

  • 1.1

    Define terms related to Consumer Services Industry

    1. 1.

      Match terms to definitions1.1.1

  • 1.2

    Compare different technologies related to the consumer services industry

    1. 1.

      Discuss anticipated changes in technology in consumer services careers1.2.1

    2. 2.

      Interpret research by students of current and future technologies1.2.2

    3. 3.

      Identify technology used in consumer services careers (such as financial calculators, cash registers, publishing software, digital camera/video camera, adding machine, scanners, copiers, fax machine, etc.)1.2.3

  • 1.3

    Discuss E-commerce

    1. 1.

      Rate several websites based on function and usability (including but not limited to product description, appearance, navigation, account registration, and checkout)1.3.1

  • 1.4

    Identify the working environment in consumer services industry

    1. 1.

      Evaluate a location suitable to offer consumer service safely1.4.1

    2. 2.

      Incorporate a functional work environment, equipment needs and required utilities for offering consumer services1.4.2

    3. 3.

      Create a plan to implement a welcoming environment Placed on1.4.3

    4. 4.

      Assist teacher in arranging field studies to various consumer service industry sites1.4.4

Job Preparation

  • 2.1

    Define terms related to job preparation

    1. 1.

      Match terms related to job preparation2.1.1

  • 2.2

    Identify careers related to consumer services industry<ul><li>Credit counselors, financial advisors, bankers</li><li>Insurance Services</li><li>Real Estate</li><li>Funeral Services</li><li>Customer service representatives, consumer affairs, consumer advocacy</li><li>Employee benefits representatives</li><li>Elder care services</li></ul>

    1. 1.

      Research career interests including employment opportunities, education, training, professional organizations, endorsements, and certifications2.2.1

    2. 2.

      Develop an education/career plan2.2.2

    3. 3.

      Present career research findings using current technology2.2.3

    4. 4.

      Assist teacher in securing guest speaker engagements2.2.4

  • 2.3

    Identify the components of an electronic portfolio<ul><li>Skills</li><li>Technical abilities</li><li>Education/career plan</li><li>Professional awards</li><li>Personal information</li><li>Employment history and volunteering</li><li>Resume</li><li>References</li><li>Resources</li><li>Work samples</li></ul>

    1. 1.

      Develop an electronic portfolio2.3.1

    2. 2.

      Compare/contrast traditional portfolios to electronic portfolios2.3.2

  • 2.4

    Describe the process of obtaining employment

    1. 1.

      Prepare a letter of application2.4.1

    2. 2.

      Complete employment application2.4.2

    3. 3.

      Write a follow-up letter2.4.3

  • 2.5

    Discuss interview protocol

    1. 1.

      Model appropriate dress, business etiquette and behavior2.5.1

    2. 2.

      Role play job interview2.5.2

    3. 3.

      Record and self-evaluate mock interviews2.5.3

  • 2.6

    Identify skills necessary for retaining employment

    1. 1.

      Identify and demonstrate positive work behaviors and personal qualities needed to be employable2.6.1

    2. 2.

      Demonstrate self-discipline, self-worth, positive attitude, and integrity in a work situation2.6.2

    3. 3.

      Maintain appropriate dress and behavior for the job to contribute to a safe and effective workplace/jobsite2.6.3

  • 2.7

    Explore job shadowing experiences

    1. 1.

      Interview professionals in the field2.7.1

    2. 2.

      Participate in a minimum of two job shadowing experiences2.7.2

Entrepreneurship

  • 3.1

    Define terms related to entrepreneurship

    1. 1.

      Match terms related to entrepreneurship3.1.1

  • 3.2

    Identify types of business ownership

    1. 1.

      Compare and contrast different business ownership3.2.1

  • 3.3

    Discuss entrepreneurial opportunities in Consumer Services

    1. 1.

      Identify career requirements, characteristics, and personality traits necessary to be a successful entrepreneur3.3.1

    2. 2.

      Complete work value assessments3.3.2

    3. 3.

      Research prominent entrepreneurs3.3.3

  • 3.4

    Identify the aspects that need to be considered in a professional business plan

    1. 1.

      Develop a business plan (for example, follow STAR events Entrepreneurship guidelines)<ul><li>Business Description</li><li>Facility</li><li>Supplies and Equipment</li><li>Organizational Chart</li><li>Personnel Management</li><li>Funding for Business</li><li>Budget</li><li>Laws, Regulations, and Codes</li><li>Advertising and Recruitment</li></ul>3.4.1

Professional Leadership

  • 4.1

    Define terms related to professional leadership

    1. 1.

      Match terms related to professional leadership4.1.1

  • 4.2

    Classify leadership qualities and roles

    1. 1.

      Investigate leadership styles<ul><li>Autocratic</li><li>Democratic</li><li>Laissez-faire</li></ul>4.2.1

    2. 2.

      Analyze community responsibilities4.2.2

    3. 3.

      Identify opportunities for volunteerism4.2.3

    4. 4.

      Plan and implement service learning projects related to consumer services4.2.4

  • 4.3

    Identify ethical business practices

    1. 1.

      Model ethical behaviors in the relationship with consumer service client/consumer4.3.1

    2. 2.

      Research laws and regulations related to business practices4.3.2

    3. 3.

      Explore resource consumption and conservation4.3.3

    4. 4.

      Examine legal and interpersonal issues of a multi-cultural workplace4.3.4

Consumer Information and Resources

  • 5.1

    Define terms related to consumer information and resources

    1. 1.

      Match terms related to consumer information and resources5.1.1

  • 5.2

    Describe consumer product information

    1. 1.

      Examine features, prices, product information, styles, and performance of consumer goods using print media and electronic media5.2.1

    2. 2.

      Create a presentation using examined product information5.2.2

  • 5.3

    List consumer rights and responsibilities

    1. 1.

      Interpret consumer rights<ul><li>Right to safety</li><li>Right to choose</li><li>Right to be informed</li><li>Right to be heard</li><li>Right to redress</li></ul>5.3.1

    2. 2.

      Interpret consumer responsibilities<ul><li>To make an informed decision</li><li>To treat merchandise with care</li><li>To follow product instructions</li><li>To pay our debts</li><li>To demand reliable products</li></ul>5.3.2

  • 5.4

    Outline aspects of filing and resolving consumer complaints

    1. 1.

      Discuss the consumers role in resolving complaints5.4.1

    2. 2.

      Identify the industries role in resolving complaints5.4.2

    3. 3.

      Demonstrate strategies used to resolve consumer complaints<ul><li>Listen attentively</li><li>Speak courteously</li><li>Include consumer in planning</li><li>Diffuse consumer anger</li><li>Reach an acceptable agreement</li><li>Maintain relationship with consumer</li></ul>5.4.3

    4. 4.

      Role play consumer issues and resolve complaints5.4.4

    5. 5.

      Write a letter of complaint5.4.5

  • 5.5

    Identify issues related to consumer advocacy

    1. 1.

      Examine the roles of advocacy groups at state and national levels5.5.1

    2. 2.

      Analyze the contributions of policy makers to consumer advocacy5.5.2

    3. 3.

      Investigate the effects of consumer protection laws on advocacy5.5.3

    4. 4.

      Demonstrate strategies that enable consumers to become advocates5.5.4

  • 5.6

    Identify potential consumer fraud

    1. 1.

      Create multimedia project to inform consumers about protection agencies and their rights related to fraudulent practices5.6.1

    2. 2.

      Plan ways to protect consumers from fraud, deceit or misrepresentation5.6.2

    3. 3.

      Apply strategies to reduce the risk of consumer fraud5.6.3

  • 5.7

    Discuss opportunity cost

    1. 1.

      Recommend best products, plans, or services for customer5.7.1

Product Research and Development

  • 6.1

    Define terms related to product research and development

    1. 1.

      Match terms related to product research and development6.1.1

  • 6.2

    Summarize consumer trends and needs

    1. 1.

      Examine how companies determine consumer needs and follow trends6.2.1

    2. 2.

      Develop and/or conduct market survey to determine consumer trends and product development needs6.2.2

    3. 3.

      Relate market survey data to consumer decision making6.2.3

  • 6.3

    Discuss the process of product development and testing

    1. 1.

      Identify characteristics of quality goods and services6.3.1

    2. 2.

      Examine consumer products and compile product information6.3.2

    3. 3.

      Conduct product testing6.3.3

    4. 4.

      Evaluate product safety standards and issues6.3.4

    5. 5.

      Explain product protection practices<ul><li>copyrights</li><li>guarantees</li><li>laws and regulations</li><li>patents</li><li>product registration</li><li>warranties</li><li>contracts</li></ul>6.3.5

  • 6.4

    Explain product presentation and marketing strategies

    1. 1.

      Discuss types of advertising<ul><li>print</li><li>television</li><li>radio</li><li>Internet</li></ul>6.4.1

    2. 2.

      Outline an advertising plan to market a product6.4.2

    3. 3.

      Create an oral presentation with visual materials using technology6.4.3

    4. 4.

      Demonstrate a product6.4.4

    5. 5.

      Design a marketing strategy for a professional business plan6.4.5

  • 6.5

    Relate public relations to consumer services

    1. 1.

      Create and communicate accurate public service information to educate various audiences about consumer services6.5.1

Frequently asked questions

What grade levels do these standards cover?
Grade 11 and Grade 12
When were these standards adopted?
2009
Where can I read the official document?
Consumer Services

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