Common Planner
K–12 Standards

Office Management: Grades 11, 12

Other Arkansas CTE sets

Technology

  • 1.1

    Define terminology

    1. 1.

      Prepare a list of terms with definitions1.1.1

  • 1.2

    List software applications used for office technology

    1. 1.

      Make a hard copy of software applications used for office technology, using word processing software1.2.1

  • 1.3

    Describe the need for word processing

    1. 1.

      Decide which types of data are used with word processing1.3.1

    2. 2.

      Key business documents (i.e., memos, letters, reports, tables)1.3.2

  • 1.4

    Describe the word processing activities performed in an office

    1. 1.

      Discuss in class the various word processing activities performed in an office1.4.1

  • 1.5

    Describe the need for databases

    1. 1.

      Discuss in class which types of data are used for database activities1.5.1

  • 1.6

    Identify the database activities performed in an office

    1. 1.

      Create a database structure (table); key in data1.6.1

    2. 2.

      Generate database queries1.6.2

  • 1.7

    Describe the need for spreadsheets

    1. 1.

      Discuss in class the need for spreadsheets in an office environment1.7.1

  • 1.8

    Identify the spreadsheet activities performed in an office

    1. 1.

      Create a spreadsheet with data and formulas1.8.1

  • 1.9

    Describe the need for presentation software

    1. 1.

      Discuss in class the need for presentation software in an office environment1.9.1

  • 1.10

    Identify the presentation activities performed in an office

    1. 1.

      Develop a presentation that includes multiple slides with text and graphics1.10.1

  • 1.11

    Describe the need for desktop publishing software

    1. 1.

      Discuss in class the need for desktop publishing in an office environment1.11.1

  • 1.12

    Identify the desktop publishing activities performed in an office

    1. 1.

      Create a desktop publishing document (i.e., flyer, announcement, brochure)1.12.1

  • 1.13

    Demonstrate the combination of word processing, spreadsheets, data processing, desktop publishing, and presentations

    1. 1.

      Key documents to combine two or more of the following applications: word processing, spreadsheets, data processing, desktop publishing, and presentation software1.13.1

  • 1.14

    Name uses of a 10-key calculator or computer numeric keypad

    1. 1.

      Apply uses of calculator or computer numeric keypad1.14.1

  • 1.15

    Identify proper hand position using the touch system on the 10-key calculator or computer numeric keypad

    1. 1.

      Demonstrate the 10-key calculator or computer numeric keypad proficiency1.15.1

  • 1.16

    List various equipment used in the automated office

    1. 1.

      Determine appropriate office equipment relating to various office activities (i.e., scanner, fax, copier, etc.)1.16.1

Human Relations

  • 2.1

    Define terminology associated with human relations

    1. 1.

      Prepare a list of terms with definitions2.1.1

  • 2.2

    Describe the different types of offices (i.e., mobile, traditional, home, virtual)

    1. 1.

      Analyze various office activities associated with the different types of offices2.2.1

  • 2.3

    Identify acceptable/unacceptable office behavior

    1. 1.

      Compose a list of acceptable office behaviors (i.e., teamwork, attitude, communication, cooperation, loyalty, ethical behavior)2.3.1

    2. 2.

      Compose a list of unacceptable social behaviors (i.e., sexual harassment, gossip, insubordination, office politics)2.3.2

    3. 3.

      Analyze social behavior situations2.3.3

  • 2.4

    Identify ethical practices found in the workplace

    1. 1.

      Compose a list of acceptable ethical behaviors (i.e., trustworthiness, honesty, integrity)2.4.1

    2. 2.

      Compose a list of unacceptable ethical behaviors (i.e., piracy, stealing, fraud)2.4.2

  • 2.5

    Identify concepts relating to teamwork (i.e., responsibilities, leadership, goal setting, purpose, communication)

    1. 1.

      Develop a project using teamwork concepts2.5.1

  • 2.6

    List factors affecting office ergonomics (i.e., lighting, climate, workstations)

    1. 1.

      Evaluate classroom ergonomics2.6.1

    2. 2.

      Generate plans to improve classroom ergonomics2.6.2

Communications

  • 3.1

    Define terminology

    1. 1.

      Prepare a list of terms with definitions3.1.1

  • 3.2

    Describe skills essential for effective communication

    1. 1.

      List skills essential for effective communication (listening, reading, speaking, and writing)3.2.1

  • 3.3

    Describe verbal and nonverbal communications

    1. 1.

      List characteristics of verbal and non-verbal means of communication (i.e., clear, appropriate tone; standard language; and body language)3.3.1

  • 3.4

    Identify effective listening skills as a form of communication (i.e., focus attention and active listening)

    1. 1.

      List the techniques of effective listening3.4.1

    2. 2.

      Apply listening techniques to listening situations3.4.2

  • 3.5

    Identify barriers to effective listening (i.e., preoccupation, prejudgment, and distraction)

    1. 1.

      Participate in role-playing activities and situations to increase awareness of barriers to effective listening3.5.1

  • 3.6

    Describe formal and informal speaking skills

    1. 1.

      List examples of formal and informal skills (i.e., group, individual)3.6.1

  • 3.7

    Explain the proper techniques of speaking (i.e., consider the audience, express ideas clearly, and use appropriate tone)

    1. 1.

      Prepare a speech, using proper techniques3.7.1

    2. 2.

      Present a speech3.7.2

  • 3.8

    Identify the types of written communication (i.e., letter, memo, report, fax, e-mail, etc.)

    1. 1.

      Select appropriate types of written communication for specific situations3.8.1

    2. 2.

      Prepare business documents, using the different types of written communication3.8.2

  • 3.9

    Identify the five C's of communication (clear, concise, courteous, complete, and correct)

    1. 1.

      Apply the five C's to a type of written communication (i.e., write letters or memos; send an e-mail)3.9.1

  • 3.10

    Identify the different types of messages used in business correspondence (i.e., persuasive, negative, neutral)

    1. 1.

      Write persuasive, negative, and neutral business correspondence3.10.1

  • 3.11

    Describe the importance of proofreading and editing skills in an office environment

    1. 1.

      Apply proofreading and editing rules to various forms of written communication3.11.1

Financial Information

  • 4.1

    Define terminology associated with financial information

    1. 1.

      Prepare a list of terms with definitions4.1.1

  • 4.2

    Explain the procedure for opening a checking account

    1. 1.

      Prepare a signature card4.2.1

  • 4.3

    Describe the types of endorsements

    1. 1.

      Prepare various types of endorsements (i.e., restrictive, special, blank)4.3.1

  • 4.4

    Describe various types of banking transactions

    1. 1.

      Prepare a deposit slip4.4.1

  • 4.5

    Explain the process of preparing a check

    1. 1.

      Prepare a check4.5.1

  • 4.6

    Demonstrate the procedure of reconciling a bank statement

    1. 1.

      Reconcile a bank statement4.6.1

  • 4.7

    Explain the steps in preparing petty cash transactions

    1. 1.

      Record transactions in a petty cash record4.7.1

  • 4.8

    Describe the types of compensation plans

    1. 1.

      Analyze and apply the types of compensation plans to various situations (i.e., salary, hourly, commission, etc.)4.8.1

  • 4.9

    Describe the importance and purpose(s) of documented time cards

    1. 1.

      Prepare a time card4.9.1

  • 4.10

    Explain the various types of voluntary and required deductions relating to payroll

    1. 1.

      Calculate FICA and income tax required deductions4.10.1

    2. 2.

      List various types of voluntary deductions4.10.2

  • 4.11

    Describe the difference between gross pay and net pay

    1. 1.

      Prepare a payroll register4.11.1

  • 4.12

    Describe payroll features found on an employee earnings record

    1. 1.

      Prepare an employee earnings record4.12.1

Records Management

  • 5.1

    Define terminology related to records management

    1. 1.

      Prepare a list of terms with definitions5.1.1

  • 5.2

    Identify manual records management systems (i.e., alphabetic filing, numeric filing, geographic filing, subject filing, chronological filing, etc.)

    1. 1.

      Solve records management problems using each of the manual records management systems5.2.1

  • 5.3

    Describe the advantages and disadvantages of both the manual and electronic records management systems

    1. 1.

      Compare and contrast the advantages and disadvantages of manual and electronic records management systems5.3.1

Employment Skills

  • 6.1

    Define terminology related to employment skills

    1. 1.

      Prepare a list of terms with definitions6.1.1

  • 6.2

    Describe the importance of self-assessment

    1. 1.

      Take the state-sponsored Kuder Career Portfolio self-assessment options (or similar self-assessment) to evaluate careers6.2.1

    2. 2.

      Research the industry to determine basic facts and competitive salary information based on the results obtained from the self-assessment of career options6.2.2

    3. 3.

      Prepare a monthly budget to determine if a preliminary career choice will meet financial needs6.2.3

  • 6.3

    Explain the importance of setting career goals (i.e., short-and long-term goals)

    1. 1.

      Design short-and long-term career goals6.3.1

  • 6.4

    Describe the different sources to learn about job openings (i.e., networking, newspaper, personal inquiry, agencies)

    1. 1.

      Search job vacancies, using sources such as the World Wide Web, newspaper, agencies, etc.6.4.1

  • 6.5

    Discuss the similarities and differences of various employment agencies (government, private, temporary)

    1. 1.

      Compare and contrast the similarities and differences of various employment agencies6.5.1

  • 6.6

    Discuss credentials, resume, letter of application, employment application, and portfolio

    1. 1.

      Prepare a resume, letter of application, employment application, and portfolio6.6.1

  • 6.7

    Discuss the do's and don'ts in a job interview

    1. 1.

      Participate in a mock interview6.7.1

  • 6.8

    Describe the purpose and importance of a follow-up letter

    1. 1.

      Prepare a follow-up letter6.8.1

  • 6.9

    Identify items covered in a job orientation (i.e., fringe benefits, personal leave, sick leave, and job termination

    1. 1.

      List various fringe benefits; reasons for personal leave and sick leave; and reasons for job termination6.9.1

  • 6.10

    Identify ways that employees are evaluated

    1. 1.

      Make a list of evaluation items that employees are evaluated on6.10.1

  • 6.11

    Describe a career advancement and performance improvement plan

    1. 1.

      Prepare a plan of action for career advancement and performance improvement plan6.11.1

Frequently asked questions

What grade levels do these standards cover?
Grade 11 and Grade 12
When were these standards adopted?
2012
Where can I read the official document?
Office Management

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